It seems quite popular to discuss Irish ISPs at the moment. My issue with IBB is a simple one. Last Thurs, the cable between my transmitter and my router got severed during some building work. I took a look on Friday to try and fix it myself (using my shiny, new structured Cat5e cabling I’ve been installing). Cable seems fine, power is getting to the transmitter, but there is no connectivity. So I need a tech to come on site and take a look.
I called IBB, an action I loathe doing. 3 phone calls later (4 if you count listeniing to their hold music for 10 minutes this morning), I eventually got a callback from someone with useful information. It seems they can come take a look early next week. Given that I have a business line package for the home office, I’m not overly impressed by this turnaround, I’ve had to work elsewhere instead of where I’m most comfortable.
I’m less than enthusiastic about IBB after all this. Sure, they gave me a a syncronous line, although with latency and packet loss issues (which I expected, it’s wireless after all!) and a CIDR IP block, but still don’t have control over it’s DNS. I’ve also noticed that they are charging €200 a year for an IP block, which is a new little edit from when I ordered my IP block (I paid €200 setup). At least I can argue that paying for IP numbers is against RIPE regulations. 🙂 The main con I have against them is their woeful tech support.
Given the recent news in the ISP market, namely the new offerings from Magnet, offering decent speeds and realistic download caps, I guess there is a price war coming. Good, I’ll wait til the dust settles, then do a little comparison shopping to see if I can get a better deal…