Oct 28 2005
Amazon Generosity
Back in min September, I ordered a few books from Amazon.com about Postfix. Early October, one arrived, the second didn’t.
Since one book was missing, I informed Amazon, who asked me to wait until this week, so it was 7 days past their delivery estimate. I informed them on Wednesday that it still hadn’t shown up, so they prepared a replacement copy of Postfix: The Definitive Guide for me. Yesterday, the original copy sent turned up, so I prompted asked Amazon to stop the replacement order.
It seems they were too late, but they’ve informed me that I am to accept the duplicate, with their compliments. When it arrives, I plan on donating it to SAGE-IE for their library resourse.
I’ve been an Amazon customer since 1996 or 1997, I’ve never had to get a book resent before, but I’m quite impressed by the service. 
That was quite generous of them wasnt it. I do like amazon and buy most things from them.
play.com are also fairly good like that, numerous times I’ve told them something didn’t arrive/was lost in post (after 3+ weeks), and they’d send replacement no hassle each time. Free shipping too
(This is one reason I have far too many DVDs and my purchase history on play is far too long ;/ )